Pharmacy Customer Support & Education Specialist

externallincarecareers; Woodway (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training programs

Medical coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Referral program

Job summary

externallincarecareers is seeking a customer-focused representative to handle inbound/outbound calls, educate customers on products, and process orders. You will document interactions and update patient records while supporting ongoing training for staff.

The role emphasizes accurate data entry, adherence to physician orders, and collaboration with coworkers to ensure seamless service delivery.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Educates customers about products/services and answers questions.
• Documents calls in the computerized record system.
• Enters customer orders and updates demographic information in systems.

Skills

Communication

Customer service

Documentation

Teamwork

Education

High School Diploma/GED

Computer entry

Job description

externallincarecareers is seeking a customer-focused representative to handle inbound/outbound calls, educate customers on products, and process orders. You will document interactions and update patient records while supporting ongoing training for staff.

The role emphasizes accurate data entry, adherence to physician orders, and collaboration with coworkers to ensure seamless service delivery.