Pharmacy Customer Care Specialist

externallincarecareers; North Olmsted (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers is seeking a detail-oriented individual to handle inbound and outbound customer calls, assess needs for products and services, and educate customers about offerings. The role includes documenting calls and entering orders in the computerized system, while updating patient demographics as needed.

The ideal candidate will read and analyze documents, understand pharmacy terminology, and communicate effectively with coworkers and patients.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Assess compliance with physician orders.
• Provide education regarding products/services.
• Document calls in computerized system.
• Enter customer orders in system.
• Verify and update demographic information.

Skills

Communication

Customer service

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Computer entry

Job description

externallincarecareers is seeking a detail-oriented individual to handle inbound and outbound customer calls, assess needs for products and services, and educate customers about offerings. The role includes documenting calls and entering orders in the computerized system, while updating patient demographics as needed.

The ideal candidate will read and analyze documents, understand pharmacy terminology, and communicate effectively with coworkers and patients.