Pharmacy Customer Care Specialist

externallincarecareers; Bangor (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Dental coverage

Vision coverage

Job summary

externallincarecareers is seeking a customer service specialist to handle inbound and outbound calls, educate customers, and document orders and demographics accurately. The role supports physician directions and product/service needs.

Responsibilities include data entry, order processing, and updating patient demographics, with emphasis on clear communication and regulatory compliance. Training opportunities and benefits are available.

Qualifications

• High School Diploma or GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Inbound/outbound calls

Data entry

Telephone etiquette

Problem solving

Product knowledge

Education

High School Diploma or GED

Tools

Computerized record keeping system

Job description

externallincarecareers is seeking a customer service specialist to handle inbound and outbound calls, educate customers, and document orders and demographics accurately. The role supports physician directions and product/service needs.

Responsibilities include data entry, order processing, and updating patient demographics, with emphasis on clear communication and regulatory compliance. Training opportunities and benefits are available.