Pharmacy Customer Support Associate I

externallincarecareers; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers seeks a detail-oriented customer service representative to handle inbound and outbound calls, document calls and intakes in our system, and verify demographic details for accuracy. You will read patient orders and understand pharmacy terminology to assist clinicians and patients.

The role requires precise data entry and the ability to train new staff while following written and verbal instructions.

Qualifications

• High school diploma or GED or 1–3 months related experience and/or training.
• Must meet any licensing requirements for the location.
• Computer entry experience is required.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Skills

Computer entry experience

Education

High school diploma or GED

Job description

externallincarecareers seeks a detail-oriented customer service representative to handle inbound and outbound calls, document calls and intakes in our system, and verify demographic details for accuracy. You will read patient orders and understand pharmacy terminology to assist clinicians and patients.

The role requires precise data entry and the ability to train new staff while following written and verbal instructions.