Pharmacy Customer Support Specialist

externallincarecareers; Las Vegas (NV); On-site; USD 34,000 - 46,000; Full time

Job summary

externallincarecareers seeks a customer service representative to handle inbound and outbound calls, answer questions, and support physician directions. You will document interactions in the system and verify demographic data in records.

The role requires reading patient orders, understanding pharmacy terminology, and effective communication with staff and patients. Training of employees and computer data entry experience are also part of the position.

Qualifications

• Customer service and communication skills.
• Proficiency with medical/pharmacy terminology.
• High school diploma or GED, or 1–3 months related experience.
• Computer data entry experience is required.

Responsibilities

• Answer customer questions and resolve problems via inbound/outbound calls.
• Document calls and intakes in computerized records system.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmacy-related documents.
• Collaborate with coworkers and patients; assist training of employees.
• Apply instructions and follow prescriptions accuracy in communication.

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology comprehension

Team collaboration

Training others

Oral and written instructions

Communication with customers

Education

High school diploma or GED

1-3 months related experience

Licensing requirements for location

Computer entry experience

Job description

externallincarecareers seeks a customer service representative to handle inbound and outbound calls, answer questions, and support physician directions. You will document interactions in the system and verify demographic data in records.

The role requires reading patient orders, understanding pharmacy terminology, and effective communication with staff and patients. Training of employees and computer data entry experience are also part of the position.