Pharmacy Customer Support Specialist

externallincarecareers; Longview (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

externallincarecareers is seeking a Customer Care Associate to handle inbound and outbound calls, answer questions, and process orders with emphasis on accuracy and compliance. You will assist customers with product/service selections and document interactions in our systems.

Responsibilities include education of customers regarding offerings, data entry, and updating demographic details, while supporting team training and ensuring adherence to physician directions where applicable.

Qualifications

• High school diploma or GED, or equivalent training/experience.
• Computer data entry is required.
• Licensing requirements may apply by location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services and provide information.
• Explain product/service options and obtain orders as needed.
• Document calls in the computerized record-keeping system.
• Enter customer orders and verify demographic information in systems.
• Support training of employees and ensure accurate documentation.

Skills

Customer communication

Problem solving

Product knowledge

Compliance awareness

Education

High School Diploma / GED

Tools

Data entry

Job description

externallincarecareers is seeking a Customer Care Associate to handle inbound and outbound calls, answer questions, and process orders with emphasis on accuracy and compliance. You will assist customers with product/service selections and document interactions in our systems.

Responsibilities include education of customers regarding offerings, data entry, and updating demographic details, while supporting team training and ensuring adherence to physician directions where applicable.