Pharmacy Customer Support Specialist

externallincarecareers; Ashtabula (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

externallincarecareers seeks a detail-focused candidate to support patient care operations. You will communicate with customers via inbound/outbound calls, assess needs, educate on products/services, and document interactions in our computerized records.

You will also enter orders, verify demographics, read patient orders, and assist training of staff. The role requires basic data entry and adherence to licensing requirements for the location.

Qualifications

• High school diploma or GED or up to 3 months related experience.
• Computer data entry is required.
• Must meet location-specific licensing requirements.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services and physician orders compliance.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Order entry

Documentation

Education

High School Diploma / GED

Tools

Automated dialer

Computerized system

Job description

externallincarecareers seeks a detail-focused candidate to support patient care operations. You will communicate with customers via inbound/outbound calls, assess needs, educate on products/services, and document interactions in our computerized records.

You will also enter orders, verify demographics, read patient orders, and assist training of staff. The role requires basic data entry and adherence to licensing requirements for the location.