Pharmacy Customer Care Specialist – Education & Compliance

externallincarecareers; Cheyenne (WY); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with patients, document calls, and enter orders in the company’s computerized systems. The role supports accuracy of demographics and education on products and services. Training and collaboration with coworkers are expected.

The position emphasizes clear communication, adherence to physician directions, and efficient handling of daily tasks in a healthcare call-center context.

Qualifications

• High School Diploma or GED; 0–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls; provides information and assistance.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Read and analyze patient orders and pharmacy terminology.
• Help train employees and support team education.

Skills

Customer service

Phone communication

Data entry

Pharmacy terminology

Training others

Documentation

Order entry

Demographic updates

Education

High School Diploma or GED

Tools

Computerized record system

Job description

Lincare is seeking a customer service representative to communicate with patients, document calls, and enter orders in the company’s computerized systems. The role supports accuracy of demographics and education on products and services. Training and collaboration with coworkers are expected.

The position emphasizes clear communication, adherence to physician directions, and efficient handling of daily tasks in a healthcare call-center context.