Pharmacy Customer Support & Compliance Specialist

Lincare Holdings; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service-focused professional to support patient needs and physician orders. You will communicate with customers via calls, document interactions, and help identify product and service opportunities.

The role involves data entry, order processing, and ensuring accuracy of demographic information, with opportunities to assist in training and team collaboration.

Qualifications

• Reads and analyzes patient orders and pharmacy terminology.
• Performs data entry into computerized systems.
• Communicates with customers regarding products, services, and physician orders.

Responsibilities

• Communicates with customers via inbound and outbound calls; documents calls in the system.
• Assesses customer needs for additional products and services; educates on options.
• Verifies and updates demographic information in computerized records.
• Enters customer orders into the system and tracks status.
• Ensures accuracy of physician orders and patient compliance.
• Reads patient orders and understands pharmacy terminology.
• Supports coworkers and participates in employee training.

Skills

Customer communication

Data entry

Documentation

Pharmacy terminology

Team collaboration

Education

High School Diploma or GED

1–3 months related training

Tools

Computerized record system

Job description

Lincare Holdings is seeking a customer service-focused professional to support patient needs and physician orders. You will communicate with customers via calls, document interactions, and help identify product and service opportunities.

The role involves data entry, order processing, and ensuring accuracy of demographic information, with opportunities to assist in training and team collaboration.