Pharmacy Customer Service Specialist

Lincare Holdings; Bloomington (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare Holdings is hiring for a customer service associate who works with patients and healthcare professionals to answer questions, resolve problems, and determine ongoing product/service needs. The role supports compliance with physician direction and documents interactions in our systems.

Responsibilities include inbound/outbound calls, educating customers about products/services, entering orders, and maintaining accurate demographic data, with opportunities for training and growth within

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products or services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

Computerized record keeping system

Job description

Lincare Holdings is hiring for a customer service associate who works with patients and healthcare professionals to answer questions, resolve problems, and determine ongoing product/service needs. The role supports compliance with physician direction and documents interactions in our systems.

Responsibilities include inbound/outbound calls, educating customers about products/services, entering orders, and maintaining accurate demographic data, with opportunities for training and growth within