Pharmacy Customer Support Specialist

Lincare Holdings; Woodway (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare Holdings is seeking a detail-oriented team member to communicate with customers, answer questions, and determine ongoing product/service needs. You will document calls, enter orders, and ensure accurate demographic information in our computerized systems.

Responsibilities include assessing customer needs, educating on products/services, and supporting training of staff. The role involves processing patient orders and interpreting pharmacy terminology while adhering to physician

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Skills

Customer service

Communication

Data entry

Pharmacy terminology

Education

High School Diploma or GED

1–3 months related experience

Tools

Computer entry

Job description

Lincare Holdings is seeking a detail-oriented team member to communicate with customers, answer questions, and determine ongoing product/service needs. You will document calls, enter orders, and ensure accurate demographic information in our computerized systems.

Responsibilities include assessing customer needs, educating on products/services, and supporting training of staff. The role involves processing patient orders and interpreting pharmacy terminology while adhering to physician