Pharmacy Customer Care Specialist

externallincarecareers; Hanover (York County); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare is seeking a detail‑oriented customer service professional in the United States to support patients and healthcare providers. You will handle inbound and outbound calls, educate customers about products and services, and ensure accurate data entry in our computerized systems.

The role involves reviewing patient orders, understanding pharmacy terminology, and assisting with training. Strong communication, accuracy, and adherence to instructions are essential in this growing team.

Qualifications

• High school diploma or GED required; related experience helpful.
• Ability to enter data accurately in computerized systems.
• Licensing requirements may apply by location.

Responsibilities

• Communicate with customers via inbound/outbound calls and outbound dialer-generated calls.
• Assess needs for additional products or services and educate customers.
• Answer questions and provide education regarding products/services.
• Document calls in the computerized record system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training as needed.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions with attention to detail.

Skills

Customer communication

Needs assessment

Patient education

Document calls

Order entry

Demographic updates

Pharmacy terminology

Team training

Dosage calculations

Oral/written instructions

Education

High School Diploma or GED

Tools

Computer entry

EMR systems

Job description

Lincare is seeking a detail‑oriented customer service professional in the United States to support patients and healthcare providers. You will handle inbound and outbound calls, educate customers about products and services, and ensure accurate data entry in our computerized systems.

The role involves reviewing patient orders, understanding pharmacy terminology, and assisting with training. Strong communication, accuracy, and adherence to instructions are essential in this growing team.