Pharmacy Customer Support & Education Specialist

Lincare Holdings; Saint George (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in the United States is seeking a team member to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed compliance. In this role you will handle inbound/outbound calls, assess needs, educate customers about products/services, document calls, enter orders, and maintain accurate demographics.

Candidates should have a high school diploma or GED and basic computer entry skills; training and advancement

Qualifications

• High School Diploma, GED, or up to three months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound phone calls and calls generated by an automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Education

High School Diploma or GED

Job description

Lincare Holdings in the United States is seeking a team member to communicate with customers, answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed compliance. In this role you will handle inbound/outbound calls, assess needs, educate customers about products/services, document calls, enter orders, and maintain accurate demographics.

Candidates should have a high school diploma or GED and basic computer entry skills; training and advancement