Pharmacy Customer Care Specialist

Lincare Holdings; Spokane Valley (WA); On-site; USD 35,000 - 52,000; Full time

Job summary

Lincare Holdings is seeking a detail-oriented team member to support customer communications, education, and order processing. You will manage calls, verify demographic data, and enter orders while ensuring accuracy and compliance with physician directions.

The role emphasizes effective written and verbal communication with coworkers and patients, understanding prescription terminology, and contributing to training initiatives. A GED or high school diploma is required.

Qualifications

• High School Diploma, GED, or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates doses and frequency references for dispensed medications.

Skills

Customer communication

Documentation

Order entry

Pharmacy terminology

Training others

Demographic data updates

Education

High School Diploma / GED

Tools

Computerized record keeping system

Order entry system

Job description

Lincare Holdings is seeking a detail-oriented team member to support customer communications, education, and order processing. You will manage calls, verify demographic data, and enter orders while ensuring accuracy and compliance with physician directions.

The role emphasizes effective written and verbal communication with coworkers and patients, understanding prescription terminology, and contributing to training initiatives. A GED or high school diploma is required.