Pharmacy Customer Support & Compliance Specialist

Lincare Holdings; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings seeks a dedicated customer service associate to answer questions, resolve problems, and document orders, ensuring alignment with physician directives and patient needs.

Responsibilities include inbound/outbound calls, educating customers about products, entering orders, updating records, and supporting training. A High School diploma and data entry skills are required; benefits include training, medical/dental/vision coverage, PTO, retirement plan, tuition assistance.

Qualifications

• Requires ability to read and analyze documents such as patient orders.
• Must comprehend pharmacy prescription terminology.
• Requires basic computer data entry and record-keeping skills.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Document handling

Pharmacy terminology

Education

High School Diploma or GED

Computer data entry

Licensing requirements for location

Job description

Lincare Holdings seeks a dedicated customer service associate to answer questions, resolve problems, and document orders, ensuring alignment with physician directives and patient needs.

Responsibilities include inbound/outbound calls, educating customers about products, entering orders, updating records, and supporting training. A High School diploma and data entry skills are required; benefits include training, medical/dental/vision coverage, PTO, retirement plan, tuition assistance.