Pet Hospital Front Desk & Client Care Specialist

Pet Services of Washington, P.S.; Ridgecrest (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to be the welcoming face at the front desk. You will greet clients and their pets, manage appointment scheduling, process payments, and provide product and service information with professionalism and empathy.

You will support clinical teams by handling medical records and maintaining a clean, inviting hospital environment, contributing to pet health and client satisfaction.

Qualifications

• High school diploma or equivalent.
• 1-2 years experience in a client-facing role, preferably veterinary, healthcare, or customer service.
• Experience handling appointment scheduling, payment processing, and customer inquiries is highly desirable.
• Familiarity with veterinary terminology, medical records management, and prescription handling is advantageous.
• Proven ability to manage multiple tasks efficiently in a fast-paced setting while maintaining professionalism and empathy.

Responsibilities

• Greet clients and their pets upon arrival, answer telephones, and direct to exam rooms.
• Provide a welcoming, professional, and compassionate experience.
• Address client questions and concerns promptly and courteously.
• Schedule, confirm, and coordinate appointments.
• Manage the appointment calendar to optimize workflow.
• Place outbound calls for appointment reminders and follow-ups.
• Present and explain fees for services and products.
• Process payments, handle billing inquiries, and maintain accurate financial records.
• Recommend, select, and obtain products and services, including prescriptions.
• Educate clients on available options and their benefits.
• Manage and update medical records, charts, reports, and correspondence.
• Ensure accuracy and confidentiality of client and patient information.
• Maintain a clean, safe, and inviting hospital environment (including removal of animal waste).
• Ensure all areas meet hospital standards for cleanliness and safety.

Job description

VCA Animal Hospitals is seeking a Client Service Representative to be the welcoming face at the front desk. You will greet clients and their pets, manage appointment scheduling, process payments, and provide product and service information with professionalism and empathy.

You will support clinical teams by handling medical records and maintaining a clean, inviting hospital environment, contributing to pet health and client satisfaction.