Pet Health Client Specialist - Vet Front Desk

Pet Services of Washington, P.S.; Saint Clair Shores (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team and help deliver compassionate service to clients and their pets. The role involves greeting visitors, answering phones, guiding clients to exam rooms, and scheduling appointments as part of a busy hospital environment.

The ideal candidate will handle payments, explain fees, and assist with product and service recommendations, including prescriptions, while educating clients on basic animal care and

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team and help deliver compassionate service to clients and their pets. The role involves greeting visitors, answering phones, guiding clients to exam rooms, and scheduling appointments as part of a busy hospital environment.

The ideal candidate will handle payments, explain fees, and assist with product and service recommendations, including prescriptions, while educating clients on basic animal care and