Pet Care Client Concierge & Front Desk Specialist

VCA Animal Hospitals, Inc; Plantation (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team as the face of the practice. You will greet clients, manage appointments, handle payments, and guide pet owners through our services with a friendly, professional approach.

You will support customers with information on products, preventive care, and basic pet care guidance while maintaining accurate records and a welcoming hospital environment.

Qualifications

• Experience in the animal care field.
• Excellent customer service, organizational and problem solving skills.
• Excellent communication skills both written and oral.
• Excellent attendance, punctuality and work record.
• Confidence working both independently and in a team situation.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and general pet care guidance.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean, neat facility inside and outside.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attendance & reliability

Independent & team work

Job description

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team as the face of the practice. You will greet clients, manage appointments, handle payments, and guide pet owners through our services with a friendly, professional approach.

You will support customers with information on products, preventive care, and basic pet care guidance while maintaining accurate records and a welcoming hospital environment.