Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Norwalk (CT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee pet discounts

Job summary

VCA Animal Hospitals seeks an experienced Client Service Representative to join our team. You will greet clients, assist with scheduling, process payments, and explain services while ensuring pets receive attentive, professional care.

You will educate clients on basic pet care topics and help maintain accurate medical records, contributing to a clean, organized hospital environment and excellent client experience.

Qualifications

• Customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional and courteous demeanor.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Processing payments and explaining fees.
• Educating clients on general pet care and non-medical topics.
• Maintaining accurate medical records and related documents.
• Keeping the facility neat and clean at all times.

Job description

VCA Animal Hospitals seeks an experienced Client Service Representative to join our team. You will greet clients, assist with scheduling, process payments, and explain services while ensuring pets receive attentive, professional care.

You will educate clients on basic pet care topics and help maintain accurate medical records, contributing to a clean, organized hospital environment and excellent client experience.