Client Service & Scheduling Specialist (Pet Care)

MARS Veterinary; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental

Generous pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to be the friendly face of the practice. You will greet clients, schedule appointments, handle payments, and guide pet owners through our services and products.

As the first point of contact, you will educate clients on basic pet care, manage records, and support a clean and efficient hospital environment. This role emphasizes exceptional service and accuracy.

Qualifications

• Greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care.

Responsibilities

• Greet clients and manage front desk operations to set a welcoming tone.
• Schedule and confirm appointments, coordinate with veterinary staff.
• Assist in payment processing and explaining service charges.
• Educate clients on pet care basics and available products/services.
• Maintain organized medical records and ensure a clean, orderly practice environment.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to be the friendly face of the practice. You will greet clients, schedule appointments, handle payments, and guide pet owners through our services and products.

As the first point of contact, you will educate clients on basic pet care, manage records, and support a clean and efficient hospital environment. This role emphasizes exceptional service and accuracy.