Pet Care Client Services Specialist (Front Desk)

VCA Animal Hospitals, Inc; Newtown Square (Delaware County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms.

You will present fees, process payments, educate clients on pet care, manage medical records, and ensure the facility is neat and clean. We offer a comprehensive benefits package and employee pet discounts.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms.

You will present fees, process payments, educate clients on pet care, manage medical records, and ensure the facility is neat and clean. We offer a comprehensive benefits package and employee pet discounts.