Pet Care Front Desk Pro

Manhattan Veterinary Group, P.C.; Sheridan (WY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our busy reception team. You will warmly welcome clients and their pets, answer phones, schedule appointments, and manage payments while explaining fees and services.

Our goal is to deliver outstanding care and exceptional service in a fast-paced, pet-friendly environment. This role emphasizes friendly, professional communication, accurate record-keeping, and a proactive approach to helping clients with every

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments; assisting doctors and staff as needed.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and keeping the facility neat and clean.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our busy reception team. You will warmly welcome clients and their pets, answer phones, schedule appointments, and manage payments while explaining fees and services.

Our goal is to deliver outstanding care and exceptional service in a fast-paced, pet-friendly environment. This role emphasizes friendly, professional communication, accurate record-keeping, and a proactive approach to helping clients with every