Pet Care Client Experience Specialist

Pet Services of Louisiana, A Professional Corporation; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to greet clients, schedule appointments, explain fees, and assist with pet care information. The role supports medical recordkeeping and hospital upkeep while delivering friendly, professional service to clients and their pets.

Experience in client service in a veterinary setting is valued. The position offers competitive benefits and the chance to contribute to a nationwide network of animal hospitals.

Qualifications

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.

Responsibilities

• Greeting visitors and guiding clients to exam rooms.
• Answering telephones and scheduling appointments.
• Placing outbound follow-up calls to clients.
• Processing payments and explaining fees to clients.
• Maintaining hospital cleanliness and ensuring a neat environment inside and outside.
• Educating clients on pet care and available products/services.
• Managing medical records, charts, reports and correspondence.

Job description

VCA Animal Hospitals is seeking a Client Service Representative to greet clients, schedule appointments, explain fees, and assist with pet care information. The role supports medical recordkeeping and hospital upkeep while delivering friendly, professional service to clients and their pets.

Experience in client service in a veterinary setting is valued. The position offers competitive benefits and the chance to contribute to a nationwide network of animal hospitals.