Pet Care Client Experience Specialist

Vicar Operating, Inc. dba VCA; Ohio; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals seeks a Client Service Representative to be the welcoming face of the practice. You will greet visitors, answer phones, guide clients and their pets to exam rooms, schedule and confirm appointments, and handle basic payments and product recommendations.

This role includes educating clients on non-medical pet care, maintaining medical records, and keeping the facility clean. We offer competitive pay and a comprehensive benefits package including medical, dental, vision,

Qualifications

• Greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including education on general animal husbandry and non-medical pet care.
• Maintaining medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Job description

VCA Animal Hospitals seeks a Client Service Representative to be the welcoming face of the practice. You will greet visitors, answer phones, guide clients and their pets to exam rooms, schedule and confirm appointments, and handle basic payments and product recommendations.

This role includes educating clients on non-medical pet care, maintaining medical records, and keeping the facility clean. We offer competitive pay and a comprehensive benefits package including medical, dental, vision,