Client Experience & Pet Care Specialist

VCA Animal Hospitals, Inc; Lexington Park (MD); Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Pet care discounts

Résumé du poste

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team. As the face of the practice, you greet visitors, answer calls, guide clients and their pets to exam rooms, and help foster trust with our clients.

You will schedule appointments, confirm visits, place follow-up calls, present and explain fees, process payments, and educate clients on animal care. The role also includes managing medical records and keeping the facility clean and welcoming.

Qualifications

• Experience as a client-facing CSR is preferred.
• Strong communication and interpersonal skills.
• Ability to educate clients on pet care and services.

Responsabilités

• Greeting visitors and answering telephones; guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services for pets.
• Answering questions regarding products and services and educating clients on basic pet care.
• Maintaining medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Connaissances

Customer service

Appointment scheduling

Payment processing

Product/service knowledge

Outils

CRM software

Description du poste

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team. As the face of the practice, you greet visitors, answer calls, guide clients and their pets to exam rooms, and help foster trust with our clients.

You will schedule appointments, confirm visits, place follow-up calls, present and explain fees, process payments, and educate clients on animal care. The role also includes managing medical records and keeping the facility clean and welcoming.