Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Norwalk (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision benefits

Paid vacation/sick days

401(k) retirement plan

Generous employee pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking a friendly, professional Client Service Representative to join our team. As the face of the practice, you will greet clients, manage appointments, handle payments, and guide clients and their pets to exam rooms.

You will also educate clients on pet care, suggest products and services, and maintain accurate medical records, while keeping the facility neat and compliant with policies. This role emphasizes exceptional customer service and teamwork.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general pet care and husbandry.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean and organized facility inside and outside the hospital.

Job description

VCA Animal Hospitals, Inc is seeking a friendly, professional Client Service Representative to join our team. As the face of the practice, you will greet clients, manage appointments, handle payments, and guide clients and their pets to exam rooms.

You will also educate clients on pet care, suggest products and services, and maintain accurate medical records, while keeping the facility neat and compliant with policies. This role emphasizes exceptional customer service and teamwork.