Client Experience Specialist - Pet Care & Service

Pet Services of Washington, P.S.; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Vacation

401(k)

Pet Discounts

Job summary

VCA Animal Hospitals seeks a Client Service Representative to greet clients and manage front-desk duties with professionalism. You will schedule visits, handle payment processing, and guide clients and their pets to exam rooms, all while delivering exceptional service.

You will also educate clients on products and services, assist with basic pet care questions, and help maintain accurate records in a fast-paced veterinary setting.

Qualifications

• Experience in customer-facing roles in a veterinary or healthcare setting preferred.
• Strong communication skills and ability to educate clients on services.
• Ability to manage payments and scheduling with accuracy and empathy.

Responsibilities

• Greet clients and their pets, guiding them to exam rooms and answering questions.
• Schedule and confirm appointments, manage follow-ups and recalls.
• Explain fees, process payments, and assist with product/service recommendations.
• Educate clients on basic pet care and non-medical services.
• Maintain medical records, charts and general clinic organization.

Skills

Customer service

Telephone skills

Scheduling appointments

Point of sale

Client education

Job description

VCA Animal Hospitals seeks a Client Service Representative to greet clients and manage front-desk duties with professionalism. You will schedule visits, handle payment processing, and guide clients and their pets to exam rooms, all while delivering exceptional service.

You will also educate clients on products and services, assist with basic pet care questions, and help maintain accurate records in a fast-paced veterinary setting.