Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Deltona (FL); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc seeks an experienced Client Service Representative to join our team. As the face of the practice, you'll greet visitors, answer calls, schedule and confirm appointments, and guide clients and their pets to exam rooms.

You will also process payments and help clients choose products and services, including prescriptions. In this role you will educate clients on non-medical pet care, manage records and correspondence, and help keep the facility clean and organized,

Qualifications

• Customer service-oriented professional with the ability to greet visitors and communicate effectively.
• Ability to answer phones, schedule appointments, and manage client expectations.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal care and non-medical pet care basics.
• Managing medical records, charts, reports and correspondence.
• Maintaining a neat and clean facility inside and outside.

Job description

VCA Animal Hospitals, Inc seeks an experienced Client Service Representative to join our team. As the face of the practice, you'll greet visitors, answer calls, schedule and confirm appointments, and guide clients and their pets to exam rooms.

You will also process payments and help clients choose products and services, including prescriptions. In this role you will educate clients on non-medical pet care, manage records and correspondence, and help keep the facility clean and organized,