Pet Care Client Experience Specialist

Animal Healthcare of Texas, P.C.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in providing outstanding service to clients and their pets. You will greet visitors, answer phones, schedule appointments, and guide clients to exam rooms while explaining fees and processing payments.

You will also educate clients on pet care, recommend products and services, and help with medical records and hospital maintenance to keep the facility welcoming and efficient.

Qualifications

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on basic animal care and husbandry.

Responsibilities

• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean inside and outside.

Skills

Customer service

Communication

Scheduling

Sales orientation

Medical records

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in providing outstanding service to clients and their pets. You will greet visitors, answer phones, schedule appointments, and guide clients to exam rooms while explaining fees and processing payments.

You will also educate clients on pet care, recommend products and services, and help with medical records and hospital maintenance to keep the facility welcoming and efficient.