Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Spring (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

Pet discounts

Job summary

VCA Animal Hospitals, Inc. seeks an experienced Veterinary Client Service Representative to welcome clients, schedule visits, and guide pet owners through our services. You will be the friendly first contact, handling payments and answering questions to ensure a smooth visit.

This role emphasizes exceptional customer service, product recommendations, medical record management, and maintaining a clean, organized clinic environment; training provided, competitive benefits and pet discounts.

Qualifications

• Greeting visitors, answering telephones, guiding clients and their pets.
• Scheduling and confirming appointments.
• Outbound follow-ups and outreach to prospective clients.
• Presenting fees and processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on general pet care and husbandry.
• Managing medical records and clinic communications.
• Maintaining a neat, clean facility.

Responsibilities

• Greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including education on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Skills

Customer service

Phone etiquette

Scheduling appointments

Product knowledge

Job description

VCA Animal Hospitals, Inc. seeks an experienced Veterinary Client Service Representative to welcome clients, schedule visits, and guide pet owners through our services. You will be the friendly first contact, handling payments and answering questions to ensure a smooth visit.

This role emphasizes exceptional customer service, product recommendations, medical record management, and maintaining a clean, organized clinic environment; training provided, competitive benefits and pet discounts.