Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to be the face of the practice, greeting clients, coordinating visits, and guiding pets to exam rooms.

Responsibilities include scheduling, confirming appointments, handling payments, presenting services, advising clients on pet care, and maintaining medical records. We offer medical, dental, vision, paid time off, 401(k) and generous pet discounts.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control)
• Managing medical records, charts, reports and correspondence
• Hospital maintenance (removal of animal waste) and keeping the facility neat and clean

Job description

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to be the face of the practice, greeting clients, coordinating visits, and guiding pets to exam rooms.

Responsibilities include scheduling, confirming appointments, handling payments, presenting services, advising clients on pet care, and maintaining medical records. We offer medical, dental, vision, paid time off, 401(k) and generous pet discounts.