Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; San Jose (CA); Presencial; USD 29 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical & dental

Pet discounts

401(k)

Vision insurance

Resumo da oferta

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and their pets and guiding them to exam rooms while delivering exceptional service.

The role covers scheduling, follow-up calls, explaining fees, processing payments, recommending products and services, and helping clients with basic pet care questions. You will also manage medical records and keep the facility clean.

Responsabilidades

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Descrição da oferta de emprego

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and their pets and guiding them to exam rooms while delivering exceptional service.

The role covers scheduling, follow-up calls, explaining fees, processing payments, recommending products and services, and helping clients with basic pet care questions. You will also manage medical records and keep the facility clean.