Pet Care Client Experience Specialist

Animal Healthcare of Texas, P.C.; The Woodlands (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Pet discounts

Paid vacation/sick days

Job summary

VCA Animal Hospitals is seeking an experienced Veterinary Client Service Representative to join our team. As the face of the practice, you will greet clients, schedule appointments, explain fees, process payments, and educate clients on essential pet care and products.

You will also manage medical records and help maintain a clean, welcoming reception area. The role focuses on delivering exceptional client service and supporting veterinary staff to ensure ongoing patient care and client

Qualifications

• Experience in veterinary client service or similar customer-facing roles.
• Ability to explain fees and process payments clearly.
• Comfort with educating clients on basic pet care and products.

Responsibilities

• Greet clients and manage front-desk interactions.
• Schedule and confirm appointments.
• Place outbound follow-ups and reach out to potential clients.
• Explain fees and process payments.
• Recommend and assist with products and services, including prescriptions.
• Answer questions about products and services and provide basic pet care guidance.
• Handle and maintain medical records and correspondence.
• Maintain a clean and organized reception area.

Skills

Customer service

Scheduling appointments

Telephone etiquette

Payments processing

Product and service recommendations

Client education

Medical records management

Facility maintenance

Job description

VCA Animal Hospitals is seeking an experienced Veterinary Client Service Representative to join our team. As the face of the practice, you will greet clients, schedule appointments, explain fees, process payments, and educate clients on essential pet care and products.

You will also manage medical records and help maintain a clean, welcoming reception area. The role focuses on delivering exceptional client service and supporting veterinary staff to ensure ongoing patient care and client