Pet Care Client Services Specialist

Vicar Operating, Inc. dba VCA; Arizona; Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Pet discounts

Résumé du poste

VCA Animal Hospitals seeks an experienced Client Service Representative to be the friendly, professional face of the practice for clients and their pets. You will greet visitors, answer phones, schedule exams, and guide clients through our services, while processing payments and explaining fees.

You will also educate clients on general pet care, manage medical records, and help maintain a clean, welcoming hospital environment to support veterinarians and staff.

Responsabilités

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Description du poste

VCA Animal Hospitals seeks an experienced Client Service Representative to be the friendly, professional face of the practice for clients and their pets. You will greet visitors, answer phones, schedule exams, and guide clients through our services, while processing payments and explaining fees.

You will also educate clients on general pet care, manage medical records, and help maintain a clean, welcoming hospital environment to support veterinarians and staff.