Pet Care Client Experience Specialist

Mars Petcare; Anchorage, Northern (AK, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical & dental

Pet discounts

401(k)

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to be the face of the practice, delivering friendly,professional service to clients and their pets. You will manage front-desk tasks, schedule visits, process payments, and help clients understand care options.

As a key member of the team, you will educate clients on basic pet care, maintain medical records, and ensure a clean, welcoming environment while representing our commitment to compassionate care and exceptional service.

Qualifications

• Experience in client service in a veterinary or medical setting.
• Ability to greet clients, answer phones, and guide pets to exam rooms.
• Strong knowledge of scheduling, payments, and fees explanations.
• Willingness to educate clients on basic pet care and products.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend and obtain products, services, and prescriptions.
• Answer questions about products/services and basic pet care.
• Manage medical records, charts, reports, and correspondence.
• Maintain a clean and neat hospital environment inside and outside.

Skills

Customer service

Scheduling appointments

Phone communications

Payments processing

Product recommendations

Job description

VCA Animal Hospitals is seeking a Client Service Representative to be the face of the practice, delivering friendly,professional service to clients and their pets. You will manage front-desk tasks, schedule visits, process payments, and help clients understand care options.

As a key member of the team, you will educate clients on basic pet care, maintain medical records, and ensure a clean, welcoming environment while representing our commitment to compassionate care and exceptional service.