Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Florida; On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the welcoming face of our practice.

You will greet clients and their pets, guide them to exam rooms, and handle telephone inquiries to ensure a positive visit. The role also includes scheduling and confirming appointments, processing payments, and recommending products or services, including prescriptions, while maintaining medical records and a clean, organized facility.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and to prospective clients.
• Present and explain fees, including processing payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain a neat and clean facility inside and outside.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the welcoming face of our practice.

You will greet clients and their pets, guide them to exam rooms, and handle telephone inquiries to ensure a positive visit. The role also includes scheduling and confirming appointments, processing payments, and recommending products or services, including prescriptions, while maintaining medical records and a clean, organized facility.