Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Woodbridge Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Pet Discounts

401(k)

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. In this role you will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms.

You will explain fees, process payments, recommend products and services, and help educate clients about basic animal care. You will also manage medical records, keep the facility neat, and support the clinic's mission to deliver excellent service.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. In this role you will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms.

You will explain fees, process payments, recommend products and services, and help educate clients about basic animal care. You will also manage medical records, keep the facility neat, and support the clinic's mission to deliver excellent service.