People & Workplace Operations Specialist — Hybrid

AllTrails; San Francisco (CA); Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Health care coverage

Unlimited PTO

No-meeting days

Parental leave

401k matching

Remote stipend

Learning stipend

Discounts

Inclusive culture

Job summary

AllTrails is seeking a People & Workplace Operations Associate to enhance the employee experience in our San Francisco office. You will manage lifecycle workflows, keep HR records up-to-date, coordinate leave, and support office operations in a hybrid environment.

The ideal candidate is highly organized, service-oriented, and adept at cross-functional collaboration with People, IT, vendors, and employees. You’ll come in on Wednesdays and help welcome visiting teams.

Qualifications

• 2+ years of experience in People Operations, HR administration, workplace operations, or related operational role; direct People Operations experience preferred.
• Strong organization and attention to detail, with reliable follow-through across recurring processes and day-to-day requests.
• A service-oriented, approachable style and the judgment to handle confidential information thoughtfully.
• A natural connector and confident communicator: comfortable speaking up in group settings, hosting or emceeing a gathering, and building rapport quickly with people you've just met.
• Clear communication skills and the ability to partner with employees and cross-functional teams.
• Confident balancing hands-on office needs with employee lifecycle and administrative work.
• Capable of working onsite at our San Francisco office every Wednesday, with flexibility to come in on additional days as needed to support office operations and welcome visiting employees and teams.
• Curiosity and initiative to spot process gaps, document workflows, and suggest practical improvements

Responsibilities

• Coordinate employee lifecycle workflows, including interview scheduling, preboarding (background-check coordination, I-9 verification, materials, leading orientation), and offboarding
• Update employee records, process data changes in appropriate systems and support recurring compliance checks in support of established People workflows
• Coordinate leave administration and elevate policy or complex cases
• Support People programs and special projects, such as intern operations and employee lifecycle process improvements
• Act as a culture ambassador and drive initiatives to build community across the company
• Identify recurring issues and recommend practical improvements to automate manual tasks wherever possible, such as creating repeatable templates, making People processes more efficient, consistent, and employee-friendly
• Respond to employee and manager questions through People Operations channels and route more complex questions to the appropriate People team partner
• Serve as the primary day-to-day point of contact for daily workplace operations, including office supplies procurement, pantry maintenance, shipping and receiving, and tracking related spend and expenses
• Oversee facilities maintenance, cleaning, repairs, and general office-related requests to keep the workplace safe, functional, and welcoming
• Provide onsite operational support and act as host during office events and team gatherings
• Maintain thorough documentation and standard operating procedures to ensure business continuity and eliminate single points of failure

Skills

People Operations

HR administration

Workplace operations

Office operations

Customer service mindset

Tools

Rippling

Slack

Google Workspace

Glean

Job description

AllTrails is seeking a People & Workplace Operations Associate to enhance the employee experience in our San Francisco office. You will manage lifecycle workflows, keep HR records up-to-date, coordinate leave, and support office operations in a hybrid environment.

The ideal candidate is highly organized, service-oriented, and adept at cross-functional collaboration with People, IT, vendors, and employees. You’ll come in on Wednesdays and help welcome visiting teams.