People & Workplace Operations Associate

AllTrails; San Francisco (CA); Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Health care coverage

Unlimited PTO

No-meeting days

Parental leave

401k matching

Remote stipend

Learning stipend

Discounts

Inclusive culture

Job summary

AllTrails is seeking a People & Workplace Operations Associate to enhance the employee experience in our San Francisco office. You will manage lifecycle workflows, keep HR records up-to-date, coordinate leave, and support office operations in a hybrid environment.

The ideal candidate is highly organized, service-oriented, and adept at cross-functional collaboration with People, IT, vendors, and employees. You’ll come in on Wednesdays and help welcome visiting teams.

Qualifications

• 2+ years of experience in People Operations, HR administration, workplace operations, or related operational role; direct People Operations experience preferred.
• Strong organization and attention to detail, with reliable follow-through across recurring processes and day-to-day requests.
• A service-oriented, approachable style and the judgment to handle confidential information thoughtfully.
• A natural connector and confident communicator: comfortable speaking up in group settings, hosting or emceeing a gathering, and building rapport quickly with people you've just met.
• Clear communication skills and the ability to partner with employees and cross-functional teams.
• Confident balancing hands-on office needs with employee lifecycle and administrative work.
• Capable of working onsite at our San Francisco office every Wednesday, with flexibility to come in on additional days as needed to support office operations and welcome visiting employees and teams.
• Curiosity and initiative to spot process gaps, document workflows, and suggest practical improvements

Responsibilities

• Coordinate employee lifecycle workflows, including interview scheduling, preboarding (background-check coordination, I-9 verification, materials, leading orientation), and offboarding
• Update employee records, process data changes in appropriate systems and support recurring compliance checks in support of established People workflows
• Coordinate leave administration and elevate policy or complex cases
• Support People programs and special projects, such as intern operations and employee lifecycle process improvements
• Act as a culture ambassador and drive initiatives to build community across the company
• Identify recurring issues and recommend practical improvements to automate manual tasks wherever possible, such as creating repeatable templates, making People processes more efficient, consistent, and employee-friendly
• Respond to employee and manager questions through People Operations channels and route more complex questions to the appropriate People team partner
• Serve as the primary day-to-day point of contact for daily workplace operations, including office supplies procurement, pantry maintenance, shipping and receiving, and tracking related spend and expenses
• Oversee facilities maintenance, cleaning, repairs, and general office-related requests to keep the workplace safe, functional, and welcoming
• Provide onsite operational support and act as host during office events and team gatherings
• Maintain thorough documentation and standard operating procedures to ensure business continuity and eliminate single points of failure

Skills

People Operations

HR administration

Workplace operations

Office operations

Customer service mindset

Tools

Rippling

Slack

Google Workspace

Glean

Job description

About AllTrails

AllTrails is the app for exploring the outdoors. We help people spend more time outside by connecting them to their next adventure. Home to the world’s largest outdoor community, with members and trails around the globe, you can find AllTrails in the Apple App Store, Google Play Store, and at alltrails.com.

Every day, our team works to get more people outside and help our members have better experiences on the trail. We lead with our values–positivity, innovation, humility, adaptability, inclusivity, and stewardship–in everything we do. Join us!

This is a U.S. based hybrid position based in our San Francisco headquarters. Candidates should be able to work from the office once per week, or more frequently as needed. Our office is located in San Francisco’s Financial District near Union Square and is easily accessible via BART. Please note that, at this time, we’re unable to offer visa sponsorship for this role.

About the role

We’re looking for a People & Workplace Operations Associate who will be responsible for creating a thoughtful, engaging and reliable employee experience at AllTrails. Reporting to the Manager, People & Talent Operations, this role supports programs across the employee lifecycle and serves as the day-to-day office liaison for the AllTrails San Francisco office.

The ideal candidate is highly organized, service-oriented, and energized by being out in front of employees. They’re adept at balancing detailed operational workflows, facilitating employee connection, and overseeing the practical needs of a hybrid office environment. They are a welcoming first point of contact who keeps work moving, identifies opportunities to improve processes, and partners effectively with People, IT, vendors, and employees across the company.

What you’ll do

People Operations

• Coordinate employee lifecycle workflows, including interview scheduling, preboarding (background-check coordination, I-9 verification, materials, leading orientation), and offboarding

• Update employee records, process data changes in appropriate systems and support recurring compliance checks in support of established People workflows

• Coordinate leave administration and elevate policy or complex cases

• Support People programs and special projects, such as intern operations and employee lifecycle process improvements

• Act as a culture ambassador and drive initiatives to build community across the company

• Identify recurring issues and recommend practical improvements to automate manual tasks wherever possible, such as creating repeatable templates, making People processes more efficient, consistent, and employee-friendly

• Respond to employee and manager questions through People Operations channels and route more complex questions to the appropriate People team partner

Office and workplace management

• Serve as the primary day-to-day point of contact for daily workplace operations, including office supplies procurement, pantry maintenance, shipping and receiving, and tracking related spend and expenses

• Oversee facilities maintenance, cleaning, repairs, and general office-related requests to keep the workplace safe, functional, and welcoming

• Provide onsite operational support and act as host during office events and team gatherings (note: role does not own event planning)

• Maintain thorough documentation and standard operating procedures to ensure business continuity and eliminate single points of failure

What you bring

• 2+ years of relevant experience in People Operations, HR administration, workplace operations, or a related operational role; direct People Operations experience is preferred

• Strong organization and attention to detail, with reliable follow-through across recurring processes and day-to-day requests

• A service-oriented, approachable style and the judgment to handle confidential information thoughtfully

• A natural connector and confident communicator: comfortable speaking up in group settings, hosting or emceeing a gathering, and building rapport quickly with people you've just met.

• Clear communication skills and the ability to partner with employees and cross-functional teams

• Confident balancing hands-on office needs with employee lifecycle and administrative work

• Capable of working onsite at our San Francisco office every Wednesday, with flexibility to come in on additional days as needed to support office operations and welcome visiting employees and teams

• Curiosity and initiative to spot process gaps, document workflows, and suggest practical improvements

Bonus points

• Experience with Rippling is a plus; familiarity with Slack, Google Workspace, and Glean, or ability to learn new tools quickly, is also helpful

Perks & Benefits

• Competitive and equitable compensation, including ownership through equity and performance-based bonuses

• Comprehensive health, dental, and vision coverage to support your physical and mental well-being

• Unlimited PTO in addition to company holidays

• Dedicated time once a month to test and improve our product through company-wide no-meeting days

• Fully paid parental leave to birthing and non-birthing parents

• 401k Match & access to financial wellness resources through Origin

• Remote work stipend to help you design a comfortable and productive home office

• Annual learning stipend to invest in your long-term professional growth and skills

• Exclusive discounts on our subscriptions and merchandise for you and your friends & family

• An authentic investment in you as a human being and a professional—we value your identity as much as your output

$88,000 - $110,000 a year

The salary range listed reflects the base pay range for this position across all U.S. locations where we are hiring. The final salary offered will be based on the candidate's experience and skills and will meet or exceed any location-specific minimum salary or exempt-status threshold required by applicable federal, state, or local law.

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.

Offers of employment are contingent upon the successful completion of a background check. AllTrails will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

AllTrails participates in the E-Verify program for all remote locations.

By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.