Hybrid Workplace Experience Lead

Academia.edu; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Healthcare Coverage

Generous Time Off

Flexible Work Arrangements

Competitive Compensation

Mission-Driven Company

Job summary

Academia.edu is seeking a Workplace Experience Manager in San Francisco to organize spaces, anticipate needs, and optimize everyday office operations. You will oversee IT setup, space design, and alignment with our SVP of People Operations to foster a productive workplace.

This role requires 4+ years in facilities/office operations, strong vendor and budget management, and hands-on IT support in a hybrid environment. In-office, five days a week in the Financial District.

Qualifications

• 4+ years of facilities management, office operations, or workplace experience
• Proven track record of vendor relationships and service contracts
• Budget management experience with cost control and vendor negotiation
• Hands-on experience with basic IT troubleshooting and technology support
• Proactive problem solving mindset with attention to detail
• Experience supporting a hybrid workforce and virtual collaboration tools
• Strong communication skills across all levels of the organization and vendors
• Customer service experience focused on employee satisfaction

Responsibilities

• Office Management: manage weekly food orders, tidy conference rooms, coordinate maintenance and repairs, and ensure safety procedures are up to date.
• Company Culture: drive workplace innovation and initiatives to strengthen in-person and remote employee connections, and coordinate office events to reinforce culture.
• Executive Communication: partner with executives, anticipate needs, act proactively, and communicate confidently.
• Technology: provide basic IT support, manage Google Workspace/Zoom/Slack, maintain conference room tech and booking systems, and assist IT consultants to optimize network performance.
• Financial Administration: manage relationships with building management and vendors, oversee billing, renewals, budget tracking, and spend reporting.
• Skills and Experience: support hybrid work and collaboration tools, communicate effectively, and deliver high levels of employee service

Skills

Facilities management

Vendor management

Budget management

IT troubleshooting

Hybrid workforce support

Communication

Customer service

Proactive problem solving

Tools

Google Workspace

Zoom

Slack

Job description

Academia.edu is seeking a Workplace Experience Manager in San Francisco to organize spaces, anticipate needs, and optimize everyday office operations. You will oversee IT setup, space design, and alignment with our SVP of People Operations to foster a productive workplace.

This role requires 4+ years in facilities/office operations, strong vendor and budget management, and hands-on IT support in a hybrid environment. In-office, five days a week in the Financial District.