Pediatrics Front Desk Specialist - Patient Concierge

Trinity Health; Farmington Hills (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a courteous Medical Receptionist to be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and patient care.

You will welcome patients, verify registrations and insurance, schedule appointments, answer calls, and assist with billing and MyChart support in a day-shift, full-time role.

Qualifications

• High School Diploma or GED required or equivalent.
• 1-2 years of experience in a medical or physician office or customer service environment preferred.
• Course work in insurance/billing, medical practice education or seminars is preferred, but not required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a courteous Medical Receptionist to be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and patient care.

You will welcome patients, verify registrations and insurance, schedule appointments, answer calls, and assist with billing and MyChart support in a day-shift, full-time role.