Patient Care Concierge – Front Desk (Part-Time)

Trinity Health; Farmington Hills (MI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to serve as the first point of contact for patients and visitors. In this part-time, day-shift role, you will greet, check in patients, verify registration and insurance, schedule and route inquiries, and support billing processes to keep patient flow smooth.

You should have a High School Diploma or GED. 1–2 years in a medical office or customer service setting is preferred.

Qualifications

• High School Diploma or GED required; relevant coursework in insurance/billing is a plus.
• 1–2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to serve as the first point of contact for patients and visitors. In this part-time, day-shift role, you will greet, check in patients, verify registration and insurance, schedule and route inquiries, and support billing processes to keep patient flow smooth.

You should have a High School Diploma or GED. 1–2 years in a medical office or customer service setting is preferred.