Front Desk Medical Receptionist - Patient Care & Scheduling

African American Talent; Michigan; On-site; USD 21,000 - 26,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling, answering calls, handling payments, and supporting MyChart and paperwork processes to ensure smooth daily operations.

Qualifications

• Education requirement: High School Diploma or GED.
• Minimum experience: 1–2 years in medical/physician office or customer service preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, checking in, verifying insurance, scheduling, answering calls, handling payments, and supporting MyChart and paperwork processes to ensure smooth daily operations.