Patient Experience Concierge - Day Shift

IHA; Hamburg Township (MI); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to greet patients and support efficient office operations. You will verify registration and insurance, answer phones, and help with scheduling and billing to ensure a great patient experience.

This front-desk role emphasizes compassionate service, teamwork with clinical staff, and facilitation of MyChart support to keep patient records accurate and accessible.

Competenze

• High School Diploma or GED required.
• 1–2 years of medical office or customer service experience preferred.
• Customer-focused with professionalism and compassion.

Mansioni

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Formazione

High School Diploma or GED

Descrizione del lavoro

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to greet patients and support efficient office operations. You will verify registration and insurance, answer phones, and help with scheduling and billing to ensure a great patient experience.

This front-desk role emphasizes compassionate service, teamwork with clinical staff, and facilitation of MyChart support to keep patient records accurate and accessible.