Patient Access Concierge - Medical Front Desk

Trinity Health; Oxford (MI); Presencial; USD 30 000 - 36 000; Tempo integral

Resumo da oferta

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, ensuring a welcoming experience and smooth office operations.

You will check in patients, verify registrations and insurance, schedule appointments, answer phones, collect payments, and support day-to-day office tasks while coordinating with providers and clinical staff to deliver excellent patient care.

Qualificações

• Customer-focused frontline experience is expected.
• Strong communication and interpersonal skills.
• Ability to handle payments and basic billing tasks.

Responsabilidades

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and support daily operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Conhecimentos

Customer service

Front desk

Communication

Phone etiquette

Formação académica

High School Diploma or GED

Ferramentas

MyChart

Descrição da oferta de emprego

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients, ensuring a welcoming experience and smooth office operations.

You will check in patients, verify registrations and insurance, schedule appointments, answer phones, collect payments, and support day-to-day office tasks while coordinating with providers and clinical staff to deliver excellent patient care.