Patient Experience Front Desk Specialist

Trinity Health; Hamburg Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Positive team culture

Job summary

Trinity Health IHA Medical Group is seeking a courteous Medical Receptionist to be the first point of contact for patients. You will create a positive first impression, check in patients, verify registrations and insurance, and help schedule appointments while supporting smooth front-desk operations.

You will answer phone inquiries, collect payments, assist with paperwork and MyChart support, maintain accurate patient records, and collaborate with providers and staff to deliver outstanding

Qualifications

• High school diploma or GED or valid work permit for ages 15-17.
• 1-2 years in a medical/office or customer service role preferred.
• Experience with insurance registration is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Patient welcome

Registration

Appointment scheduling

Phone handling

Billing support

MyChart support

Records maintenance

Team collaboration

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a courteous Medical Receptionist to be the first point of contact for patients. You will create a positive first impression, check in patients, verify registrations and insurance, and help schedule appointments while supporting smooth front-desk operations.

You will answer phone inquiries, collect payments, assist with paperwork and MyChart support, maintain accurate patient records, and collaborate with providers and staff to deliver outstanding