Patient Concierge & Front Desk - Day Shift

Trinity Health; Plymouth (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and support efficient office operations. You will help create a positive patient experience while assisting with registration, scheduling, and communications.

The role involves greeting patients, verifying insurance, handling calls, and supporting day-to-day administrative tasks in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED (or between ages 15-17 with a valid work permit).
• Course work in insurance/billing or medical practice education is preferred but not required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Medical office experience

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients and support efficient office operations. You will help create a positive patient experience while assisting with registration, scheduling, and communications.

The role involves greeting patients, verifying insurance, handling calls, and supporting day-to-day administrative tasks in a fast-paced healthcare setting.