PC Support Specialist (HELP DESK) ONSITE NOT REMOTE

InDyne, Inc.; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

InDyne, Inc. is seeking an experienced Service Desk technician to provide end-user desktop support for on-site and remote personnel. The role covers tier I to II troubleshooting, ticketing system interaction, and phone support, with opportunities to develop IT skills within a diverse team.

Responsibilities include maintaining networks, supporting video conferences, and configuring PCs, printers, and peripherals. Strong Windows administration and Office troubleshooting skills are desired.

Qualifications

• Basic to intermediate Windows administration knowledge.
• Proficient troubleshooting skills for Microsoft Office Suite.
• Experience with computer networks and end-user support.

Responsibilities

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG).
• Provide Video Teleconferencing support to setup meetings and standby support to resolve issues during a call.
• Install and test personal computers, printers, and peripherals; configure OS and software.
• Operate and troubleshoot office equipment and related tools as required.
• Assist with general IT support tasks and collaborate with IT professionals.

Skills

Active Directory

DHCP

Microsoft Management Console

Remote Support

Office Suite Troubleshooting

Education

High School Diploma or equivalent

Job description

Overview

InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty.

Responsibilities

Candidate will be a member of the EPG Service Desk to provide end user desktop support to on-site and remote personnel. Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone. This opportunity provides an excellent setting to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other
• equipment including desk supplies and other work‑related tools as required.

Qualifications

High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents

Possess and maintain a Security + CE (or equivalent IAT II)