IT Service Desk Specialist - Remote & Onsite Support

InDyne, Inc.; Fort Huachuca (AZ); Remote; USD 55,000 - 75,000; Full time

Job summary

InDyne, Inc. is seeking an EPG Service Desk technician to deliver end user desktop support on-site and remotely. You will diagnose and resolve user requests via ticketing system and phone, provide video conferencing setup, and work with Windows administration tasks such as Active Directory and DHCP.

The role includes supporting office software, troubleshooting hardware and software, and collaborating with IT professionals to ensure reliable operations at Fort Huachuca.

Qualifications

• High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents
• Possess and maintain a Security+ CE (or equivalent IAT II)

Responsibilities

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other
• equipment including desk supplies and other work‑related tools as required.

Job description

InDyne, Inc. is seeking an EPG Service Desk technician to deliver end user desktop support on-site and remotely. You will diagnose and resolve user requests via ticketing system and phone, provide video conferencing setup, and work with Windows administration tasks such as Active Directory and DHCP.

The role includes supporting office software, troubleshooting hardware and software, and collaborating with IT professionals to ensure reliable operations at Fort Huachuca.