End User Support Specialist — Onsite & Remote Help

Doyon, Limited

Gaithersburg, Northern (MD, KY)

Hybrid

USD 55,000 - 75,000

Full time

7 days ago

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Job summary

Design Data, Inc. is seeking an End User Support Technician to diagnose and resolve issues across applications, hardware, software, and networks. You will manage tickets, document resolutions, and provide on-site support as needed for clients in coordination with a Client Technology Manager.

Required is a high school diploma or GED, 1 year in a tech help desk, and certifications such as A+ and Microsoft Office Specialist, with experience in ConnectWise, Kaseya, Windows, and MDT highly valued.

Qualifications

High school diploma or GED required; associate degree preferred.
A+ and Microsoft Office Specialist certifications are required or strongly preferred.
1 year of relevant experience in a technical help desk environment.
Valid driver’s license, insurance and reliable personal vehicle.

Responsibilities

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues.
Open, update, track, and close tickets in the ticket management system with minimal assistance from Tier 3.
Create clear, concise documentation in instructional knowledge-based articles.
Collaborate with Tier 3, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues.
Provide onsite support for clients upon request from Client Technology Manager.